FC Lead , Edi4

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an FC Lead gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts

Support and train employees to deliver great service and supervise them in their daily tasks

Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

Work with other departments to find solutions to address common issues or support needs in areas of key performance

Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an FC Lead, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You'll escalate any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team

Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we're always looking for ways to offer a bigger, better product range - delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we're known for. We're based in Fulfilment Centres, which are at the heart of Amazon's fast-paced Operations network. Our centres are sometimes referred to as the 'First Mile' because it's where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic qualifications

• Speak, write, and read fluently in English
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Experience relevant experience working with data analytics and using metrics to identify problems

Preferred qualifications

• Experience of stakeholder management including building and maintaining professional relationships
• Experience in an operational environment, such as logistics, retail, hospitality, or customer service
• Upper intermediate proficiency in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.