Infrastructure Analyst

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

This role is fully on site

We are looking for a Infrastructure Analyst to Support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

-Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.

-Incident Management: Incident logging, triage and assignment on both the DNS Microsoft System Centre Service Manager Toolset and the Home Office ServiceNow Toolset. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed WI.

-Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's

-Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.

-Change Management: Support and participate as required in all Change Management Activities

-Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Your experience

• Experience in supporting secure IT infrastructures
• Experience in incident resolution and/or system management of secure IT infrastructures
• Base understanding of Systems Centre Operations Manager (SCOM)
• Base understanding of Systems Centre Configuration Manager (SCCM)
• Basic experience in Hyper-V
• Anti-Virus management and reporting
• Basic experience of Juniper Networks

Please note: It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Service support this could be the next opportunity for you.

Due to the role requirements you will need to be eligible and willing to obtain a high level of security clearance.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)Pension - Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work - employee discounts

Employee assistance programme/ virtual GP

Recruitment process: The recruitment process consists of one stage of interviews.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.