Credit Control Team Leader

Credit Control Team Leader Location: Blackburn Salary: Up to £36,000 per annum Contract: Full-time, Permanent Working Pattern: Hybrid - 3 days in office, 2 days WFH Client Details As Credit Control Team Leader, you'll be responsible for overseeing the day-to-day credit control operation, ensuring outstanding debts are managed effectively and customer accounts are kept within agreed terms. You'll lead and support a team of credit controllers, monitor performance and work closely with internal departments and customers to resolve queries and minimise overdue debt. Description The key responsibilities of a Credit Control Team Leader:

• Leading, motivating and developing the credit control team
• Managing the day-to-day credit control function
• Monitoring aged debt and ensuring outstanding balances are actively pursued
• Setting and monitoring team KPIs and performance targets
• Reviewing customer accounts and credit limits
• Handling escalated customer queries and complex debt issues
• Working closely with sales, finance and other departments to resolve account queries
• Producing regular aged debt and performance reports
• Identifying opportunities to improve credit control processes and procedures
• Supporting cash collection and maintaining strong cash flow
• Ensuring appropriate credit control procedures and controls are followed
• Providing regular updates and reporting to senior management Profile A successful Credit Control Team Leader will have:
• Previous experience in credit control, ideally at a senior or supervisory level - essential
• Experience managing, mentoring or developing a team
• Strong knowledge of credit control and debt collection processes
• Excellent communication and negotiation skills
• A confident and professional approach when dealing with customers
• Strong attention to detail and organisational skills
• The ability to analyse aged debt and identify areas requiring action
• Good Excel skills
• A proactive approach with the ability to work independently and as part of a wider finance team Job Offer
• A salary up to £36,000 per annum
• Hybrid working - 3 days in office, 2 days working from home
• Flexible core working hours
• On-site free car parking
• Exciting opportunity to work within a growing business
• Genuine progression and development opportunities