Customer Service Associate and Receptionist

Customer Service Associate & Receptionist 📍 Location: Wolverhampton, UK 💼 Job Type: Full-Time, Permanent 🏢 Company: Western International Group (UK) Ltd Join a Global Brand Growing in the UK 🚀 Western International Group (UK) Ltd is home to a growing portfolio of consumer brands, led by Geepas, our flagship international brand available in 85 countries, with more than 1,500 products and over 500 million products sold globally. As our UK business continues to grow from our Wolverhampton headquarters, we are looking for a friendly, confident and customer-focused Customer Service Associate & Receptionist to join our team. This is a varied role combining customer service, reception and administration, ideal for someone who enjoys speaking with people, solving problems and working in a busy environment. What You'll Be Doing Customer Service

• Respond to customer enquiries via phone, email and ecommerce platforms
• Handle order queries, returns, replacements, exchanges and refunds
• Resolve customer complaints professionally and efficiently
• Support customers with delivery and after-sales enquiries
• Liaise with warehouse, logistics and operations teams to resolve issues
• Manage and follow up customer cases accurately
• Support customer interactions across ecommerce marketplaces such as Amazon, eBay and Shopify
• Help maintain high customer satisfaction and service standards Reception & Administration
• Be the first point of contact for visitors, customers and suppliers
• Welcome visitors in a friendly and professional manner
• Answer and direct incoming telephone calls
• Manage the reception area and ensure it remains organised and presentable
• Receive post, parcels and deliveries
• Coordinate visitors and meeting rooms
• Provide general administrative support across the business
• Assist with filing, documentation and data entry when required What We're Looking For
• Previous experience in customer service, reception, administration or a similar role
• Excellent verbal and written communication skills
• Friendly, professional and confident personality
• Strong organisational and multitasking skills
• A positive, proactive and customer-focused approach
• Good Microsoft Office and general computer skills
• Ability to work effectively in a fast-paced environment
• Ecommerce experience with Amazon, eBay, Shopify or similar platforms would be an advantage Why Join Us? ⭐
• Join a globally recognised and growing international business
• Modern Wolverhampton headquarters
• Genuine opportunities for career development and progression
• Training and development opportunities
• Supportive and collaborative working environment
• Competitive salary and benefits package
• On-site parking
• Staff facilities and fun/relaxation area
• Opportunity to make a real impact as our UK business continues to grow Interested?