IT Specialist Team Leader

🚀 We're hiring: IT Specialist Team Leader We're looking for someone brilliant to lead our IT Specialist function at Flotek. This isn't just about managing a ticket queue. We need someone who can lead, coach and develop a team of 2nd Line, 3rd Line and Maintenance Engineers, while having the technical credibility to step into the more complex challenges when needed. You'll have real ownership of: 👥 Developing and supporting a high-performing technical team 🎯 Driving SLA, backlog, quality and CSAT performance 🔥 Leading complex technical escalations and major incidents 🛠️ Improving our proactive maintenance services 📈 Using data to identify where we can get better 💡 Driving automation, standardisation and continuous improvement 💜 Helping us deliver an exceptional experience for our partners We're particularly interested in people with MSP leadership experience and a strong technical background across areas such as Microsoft 365, Azure, Windows Server, networking and cyber security. 📍 Pencoed, South Wales | Office based 💰 £32,000 - £37,000 📚 Training & certification support 📈 Genuine career development opportunities 💜 Staff Share Equity Scheme 🏖️ 21 days holiday, increasing to 25 with service, plus Bank Holidays 👉 Interested? Drop me a message or apply.