Service Desk Analyst

Ofgem The energy regulator for Great Britain, https://www.ofgem.gov.uk/about-us/working-ofgem Requirements of the role As a Service Desk Analyst, you will provide first-line technical support across departmental IT applications and services. You will help ensure the smooth operation of end-user computing, multi-function devices, and standard IT equipment. You will work collaboratively with colleagues to resolve incidents and service requests, maintaining high levels of customer satisfaction. Due to the operational nature of the role and on-site hands-on support provided by the team to OFGEM's staff and the smooth running of the offices and estates, there will be a requirement for an increased office presence compared to the company Hybrid Working Policy (60% per week in office attendance) View on member website View Location London Contract type Full time, Permanent Profession Administrator, Analysis, Corporate, Customer support, Data analyst, Digital, Energy, Regulation Working pattern Flexible working, Hybrid Closing Date 11/10/2026