Senior Voice and Network Engineer

Confidential Opportunity | Senior Voice & Network Engineer North Birmingham - Office & Field Based | Growing MSP Leading Voice & Network Engineering Within a Leading IT / Cloud Services MSP Environment £45,000-£50,000 p.a. + On-Call & Paid OT + Strong Package Are you a 2nd/3rd Line Voice & Network Engineer looking for more variety and responsibility? Want to work across VoIP, networking, connectivity, security, site design, installations and Cyber Essentials rather than being tied to a service desk? This could be an excellent next move. An established and growing Managed Service Provider (MSP) is looking for a Senior Voice & Network Engineer to become a key technical specialist within its team. The Role This is a genuinely varied, hands-on position covering 2nd and 3rd line support, technical projects and client-facing engineering. You'll work across:

• Hosted voice and VoIP solutions
• Network design, connectivity and security
• Site surveys, installations and configuration
• SBCs and carrier integrations
• Complex fault finding and root-cause analysis
• Cyber Essentials assessments
• Technical pre-sales and solution design
• New technology and vendor evaluation
• Technologies including Gamma iPECS Cloud, Wildix/x-bees, Cisco Meraki, Ubiquiti UniFi, SBCs and Colt connectivity. Voice & Networking
• You'll need strong practical knowledge of; SIP | RTP | Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi-Fi
• You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues.
• You'll be involved from the beginning-surveying sites, designing solutions, installing and configuring equipment and providing ongoing support. Cyber Security A major part of the role will be becoming a Cyber Essentials assessor, carrying out assessments for clients as part of an accredited Certification Body. Already qualified - Great! Not yet qualified? The company will fund the training and certification. There is also a progression route towards Cyber Essentials Plus. Who Are We Looking For? You'll ideally have:
• 2nd/3rd Line Voice & Network experience within an MSP, telco or communications environment
• Strong networking knowledge across routing, switching, VLANs, firewalls and Wi-Fi
• Hands-on hosted voice/VoIP experience
• Strong understanding of SIP, RTP, codecs, QoS and NAT
• Site survey and installation experience
• A full UK driving licence
• Experience with SBCs, Cisco Meraki, Ubiquiti, Wildix, Gamma iPECS, CCNA, SD-WAN/SASE or pre-sales would be advantageous.
• Can manage their own workload and see issues through.
• Can talk technical with engineers and explain the same issue clearly to clients. This isn't a fully remote, desk-only engineering role. You'll be based in the office with national client travel, giving you genuine variety in your week. Interested? If you're an experienced Voice & Network Engineer who wants to broaden your technical skillset and become a genuine specialist across voice, networking and cyber security, I'd like to hear from you. To apply in confidence and to initiate an informal discussion, please submit a fully CV online detailing your current remuneration package and availability quoting job reference 10548.