Customer Loyalty Specialist

Are you passionate about improving customer retention, using data to drive decisions, and influencing positive change across an international business? We're looking for a Customer Loyalty Specialist to join our Retention Hub team, helping to drive customer retention initiatives across multiple markets. This is a unique opportunity to combine analytics, stakeholder engagement, training, and continuous improvement to make a measurable impact on customer loyalty and business performance. Key Responsibilities

• Support the delivery of global customer retention and churn reduction initiatives.
• Analyse retention and churn data to identify trends, risks, and opportunities.
• Produce insightful reports, dashboards, and recommendations for stakeholders.
• Partner with retention teams across multiple countries to improve performance and share best practice.
• Design and deliver training, workshops, and coaching to support capability development.
• Facilitate collaboration between local markets and the central Retention Hub.
• Monitor performance against retention targets and track improvement initiatives.
• Influence stakeholders across different functions and markets to drive adoption of retention strategies.
• Support governance activities, action tracking, and continuous improvement programmes. What We're Looking For
• Previous experience in customer retention, customer experience, business analysis, operational improvement, or performance management.
• Strong data analysis and reporting skills with the ability to turn insights into actions.
• Advanced Excel skills and experience using Power BI or similar analytics tools.
• Experience creating dashboards, presentations, and stakeholder reports.
• Confident communicator with strong presentation and training delivery skills.
• Ability to influence and build relationships across a diverse stakeholder group.
• Experience working within contact centre, customer service, retention, or customer experience environments is highly desirable.
• Comfortable managing multiple priorities in a fast-paced, international environment.
• Willingness to travel across the UK and EMEA region as required.