Lead Account Manager

Summary Salary: Competitive plus comprehensive benefits package Grade: 3A Reporting Line: Head of Carrier Partnerships Contract Type: Permanent Location: Wood Street, London/Hybrid Closing Date: 20th October 2026 What To Expect As a Lead Account Manager within our Carrier team, you will join us on our journey and be responsible for leading Post Office's relationships with specific parcel carriers and locker partners including Royal Mail. The Lead Account Manager will own the commercial agreements and account management for their specific partner relationships. This will include accountability for the day-to-day commercial performance for their partners and contract management. A crucial emphasis of the role will involve new business and growth within the existing relationships as well as Proposition Management as we look to develop and grow our partnerships. How our people behave is as important to Post Office, as what is delivered. Lead Account Manager will role model the Post Office behaviours and demonstrate an Operator first mindset. What We Can Do For You Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings What You'll Need To Succeed To be successful in this role you will have demonstrable experience in B2B Account Management within the Carrier industry. As a Lead Account Manager Manager You Will Have Proven Experience Growing Business With Existing Partners And Contract Negotiation. In Addition To This, The Ideal Candidate Will Have
• Proven record of effectively influencing senior leaders around commercial proposals, propositions, strategies & plans.
• Experience working in fast-paced, commercial environments.
• Experience working with data & analytics to both drive decisions & inform evaluation
• Strong background in a Commercial B2B environment
• The desire to look for new opportunities in a continually changing landscape About Us At Post Office Ltd, we're proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Application Guidance Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. We're thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we're unable to provide individual feedback on all submissions.