Senior Officer, Retail Experience

Where Your Career Takes Flight Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace. By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability. Responsibilities:

• Support the development and enhancement of new digital initiatives, including user acceptance testing (UAT), system implementation via coordination with internal stakeholders and external vendors
• Monitor CRM and related systems and work with IT Department and vendors to ensure timely issue resolution, system updates and maintain stable operations
• Support the execution of member engagement activities and collaborations with tenants
• Handle tenant on-boarding, training and providing support in any enquiries related to system access, account maintenance and reimbursement
• Maintain and enhance the CRM dashboard and conduct regular data analysis and prepare reports
• Perform any ad-hoc duties as required 

Requirements:

• Degree holder in Business Administration, Information Systems, Marketing or related disciplines
• Minimum 3 years of relevant experience in marketing, with experience in CRM management and tenant liaison is preferred
• Proven track record in delivery CRM initiatives, system or promotion related campaigns
• Knowledge of CRM systems and dashboards
• Strong project management and problem-solving skills
• Proactive, attention to details, independent and agile to meet ever-changing marketing needs
• Excellent interpersonal and communications skills
• Excellent command of spoken and written English & Chinese. Knowledge of Putonghua is an advantage