Wealth Management KYC Team Lead - Vice President

In J.P. Morgan, the Wealth Management Operations team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank's reputation and financial assets. As a Vice President within the Wealth Management KYC Periodic Renewal team, you will be at the forefront of managing the KYC of Wealth Management APAC clients. You will play a pivotal role in helping us achieve high performance and quality, while ensuring that AML and KYC policies are adhered to. As a subject matter expert in the Wealth Management sector, you will have the opportunity to bridge the knowledge gap, develop our team, and build strong partnerships with Bankers/Banking Team, LOB Operations, and Compliance. Job Responsibilities

• Manage the team's pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs
• Provide own/broader team with subject matter expertise and guidance; model and drive creative problem solving and solid decision making based on guidelines, policies, and insights
• Cultivate an environment of strong team work and client focus
• Operate as escalation point for the team
• Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
• Challenge existing processes and execute improvement initiatives that simplify workflows, improve client experience, leverage emerging technologies and strengthen the control environment
• Lead strategic change and transformation initiatives, coordinating cross-functional programs with Technology, Product, and global AML/KYC partners to improve scalability, automation, and client experience. Required Qualifications, Capabilities, And Skills
• Bachelor's Degree in Finance, Economics or other related disciplines
• At least 8 years of KYC or related experience, with understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
• Effective in a team setting, but also a self-starter able to operate with minimal oversight.
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders, with the ability to handle escalations and drive to resolution.
• Strong research, analytical and comprehension skills, with ability to critically analyze client risk / controls.
• Demonstrated experience in challenging existing processes and initiate change within the team.
• Fluency in written/spoken Mandarin or Cantonese Preferred Qualifications, Capabilities, And Skills
• Experience within the Wealth Management sector
• Professional certifications in AML/KYC (e.g., CAMS, ICA)
• Experience leading improvement initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment. ABOUT US J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. About The Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.