Denza Ranger and Aftersales Expert - Austria

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 900,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive Austria GmbH is the local business entity for the Austrian Market, responsible for the BYD business with our Dealer+ Partner, the DENZA and Flash Charge Business units. With a great team behind and office in the inner city, we search now for a new team member in Aftersales.

Role Summary

This position delivers expert technical service for premium electric and hybrid vehicles, both on-site and remotely. It covers troubleshooting and repairing mechanical, electrical and high-voltage systems, collaborating with internal teams to resolve complex issues, and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems, monitor service cases and support ongoing quality improvements.

Key Responsibilities

• On-site technical service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate and premium-quality service.

• Remote technical support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.

• Cross-functional issue escalation: Coordinate with Quality, R&D and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

• Big data & advanced diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions and track case progress in real time.

• Quality feedback & improvement: Collect and analyse quality issues from multiple channels, drive corrective actions at the source and verify the effectiveness of market solutions.

• Premium customer interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence and premium service standards.

• Dealer on-site technical support: Provide professional on-side vehicle repair and technical interventions support for special cases.

• Dealer performance: Regular dealer visits to analyse service processes and identify areas for improvement. Monitoring relevant key performance indicators (KPIs) in the aftersales, like customer satisfaction (NPS), warranty & goodwill performance, technical and service quality.

Requirements

Experience & education

• At least 5 years of technical experience in automotive service, preferably with premium or electric vehicle brands

• Strong hands-on experience with mechanical, electrical and high-voltage EV systems.

• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist is a strong advantage.

Technical skills

• Solid diagnostic and troubleshooting capabilities.

• Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.

• Knowledge of high-voltage safety procedures and EV architecture.

• Ability to interpret technical data, failure patterns and quality reports.

• Strong technical background including all relevant certificates to work on high voltage vehicles

Soft skills

• Customer-focused mindset with communication skills that meet premium/luxury standards.

• Ability to work independently in the field with discipline and reliability.

• Strong problem-solving approach and sense of ownership.

• Calm, professional and confident when dealing with customers on-site.

Languages

• Excellent written and verbal communication skills in German language and English is a must

• Chinese language skills are a strong plus

Other

• Valid driving licence

• Willingness to travel within the region for on-site interventions.

What We Offer

• A dynamic, innovative and multicultural work environment in a fast-growing global automotive company.

• The chance to contribute to a greener future and shape electric mobility in Austria.

• Opportunities for professional growth and development within a leading global organisation.

• Exposure to global automotive trends, strategies and close collaboration with headquarters.

• Competitive salary and benefits package.