PC - Customer Care and Warranty Specialist Croatia and Slovenia

About BYD

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

About the role:

As a Customer Care & Warranty Specialist for Croatia & Slovenia, you will play a key role in delivering outstanding customer service while ensuring efficient and compliant warranty operations. You will act as the primary point of contact for customer inquiries and warranty-related matters, supporting customers, service partners, and internal stakeholders to maximize customer satisfaction and operational excellence.

The successful candidate will combine strong customer service skills with analytical capabilities and a proactive approach to problem-solving. You will be responsible for handling customer complaints, coordinating warranty claims, supporting service partners, and contributing to the continuous improvement of customer care and warranty processes.

Responsibilities:

• Verify warranty reports and process warranty reimbursements according to the warranty operations management policy.
• Collect warranty-related information, analyze data, and prepare reports.
• Address warranty inquiries and explain policy details to service partners.
• Inspect abnormal warranty cases, conduct regular audits, and support the continuous improvement of warranty processes.
• Manage warranty parts, including auditing and handling parts for disposal.
• Assist in special events, material verification, and warranty-related processes.
• Organize and deliver on-site warranty business training sessions in collaboration with relevant stakeholders.
• Perform other tasks as assigned by the line manager.
• Responding to customer complaints via BYD portal, emails and calls;
• Escalating problems to the technical team or other members of the product team;
• Updating customer information in the company database;
• Performing administrative tasks as assigned by the Supervisor.

Your profile:

• Bachelor's degree or higher in a relevant field (engineering, business, or related studies).
• Minimum 5 years of work experience or more.
• Strong written and verbal communication skills in Croatian and English.
• Eagerness to learn, with strong cross-cultural communication skills and the ability to work collaboratively across functions.
• A proactive attitude, with the ability to handle pressure and meet deadlines in a dynamic work environment.
• Strong cross culture communication skills and cross-function coordination ability.
• Ability to work under pressure and to strict deadlines in a dynamic environment.
• NEV Technical background is preferable.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏