Area Manager Aftersales BYD and Denza - Netherlands

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Key Responsibilities:

• Drive and develop partners' service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner's continuous service level improvement.
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.

Support the regional after-market activities and service campaign implementation;

Skills, Qualifications, and Experience Required:

• Willing to travel on a very frequent basis within the country/ region and abroad including potential trips to China, indication 25% of your time.
• HBO+ (bachelor or master) working and thinking level, acquired by education or work experience.
• 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in Dutch and English.
• High-level attention to details, time management and accuracy.
• Proficient Microsoft Office skills.
• Must hold a valid driver license for EU

Location: Hoofddorp
Type of Employment: Full-time