Denza Mobile Service Engineer

DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.

Key Responsibilities

1. On-site Technical Service: Deliver professional on-site diagnostics, repairs and maintenance for DENZA vehicles, ensuring timely and accurate resolution of technical issues.

2. Remote Troubleshooting: Provide remote technical support and guidance using OEM diagnostic tools and remote support platforms to resolve customer issues efficiently.

3. Issue Escalation & Coordination: Escalate complex technical matters to Quality, R&D and Technical teams; coordinate follow-up actions to secure robust solutions.

4. Advanced Diagnostics & Data Analysis: Use diagnostic systems and big-data platforms to analyse fault patterns, perform predictive diagnostics and monitor case progress in real time.

5. Quality Feedback & Continuous Improvement: Capture and report quality-related information from field interventions; drive corrective actions and verify effectiveness of market solutions.

6. Customer Experience: Represent DENZA on-site with a premium service approach, maintaining clear communication, professionalism and customer reassurance at all times.

7. Documentation & Reporting: Complete accurate service reports, log diagnostic data and update case management systems in a timely manner.

Professional Background:

• 3–5 years' technical experience in automotive service, preferably with premium or electric vehicle brands (e.g. Mercedes‑Benz, BMW, Audi, Tesla, Volvo).
• Practical experience working on mechanical, electrical and high-voltage EV systems.
• Previous roles as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist are advantageous.

Technical Skills:

• Strong diagnostic and troubleshooting capabilities across vehicle systems.
• Familiarity with OEM diagnostic tools, remote support platforms and digital repair systems.
• Knowledge of high-voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns and quality reports.

Soft Skills & Behaviours:

• Customer-focused with excellent communication skills consistent with premium service standards.
• Ability to work independently in the field with discipline, reliability and a sense of ownership.
• Structured problem solver who remains calm and confident when interacting with customers.
• Team player who collaborates effectively with internal stakeholders to drive solutions.

Other Requirements:

• Valid driving licence and willingness to travel within the region for on-site interventions.
• Fluent in English and the local market language.
• Commitment to comply with health and safety procedures, including high-voltage safety protocols.