Denza Aftersales - Mobile Service Engineer

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

DENZA is expanding its premium aftersales capability across Europe. We are looking for a skilled and customer-focused Mobile Service Engineer to deliver high-quality technical support directly to our end customers.

Key Responsibilities

1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.

2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.

3. Cross-Functional Issue Escalation
Coordinate with Quality, R&D, and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.

4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.

5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.

6. Premium Customer Interaction
Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Profile

Professional Background :

• 3–5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.).
• Strong hands-on experience in mechanical, electrical, and high-voltage EV systems.
• Previous experience as a Mobile Service Technician, Workshop Technician, Diagnostic Technician, or Technical Specialist is a strong advantage.

Technical Skills :

• Solid diagnostic and troubleshooting capabilities.
• Familiarity with OEM diagnostic tools, remote support platforms, and digital repair systems.
• Knowledge of high-voltage safety procedures and EV architecture.
• Ability to interpret technical data, failure patterns, and quality reports.

Soft Skills & Behaviours :

• Customer-focused mindset with strong communication skills according to Premium/Luxury standards.
• Ability to operate independently in the field with discipline and reliability.
• Strong problem-solving approach and sense of ownership.
• Calm, professional, and confident when dealing with customers onsite.

Other Requirements :

• Valid driver's license.
• Ability to travel within the region for on-site interventions.
• Fluent in English and local market language.

Location: Courbevoie / La Défense
Type of Employment: Full-time