Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their office in Larnaca, Cyprus.

Position: Customer Service Representative (Danish)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone, chat and email across digital communication platforms
• Assist customers with technical issues related to mobile applications and websites
• Troubleshoot common technical and account-related issues and provide clear guidance
• Support enquiries relating to both public and private sector digital services
• Liaise with the relevant platform teams regarding business account enquiries
• Identify customer needs and direct users to the appropriate department or service
• Escalate complex or sector-specific cases to the appropriate internal teams or external partners
• Handle customer complaints professionally and work towards timely resolution
• Maintain a high standard of customer service while meeting quality and productivity targets.

REQUIREMENTS:

• Native or fluent Danish (C2) , both written and spoken
• Good command of English (minimum B2)
• High school diploma or equivalent
• Previous customer service, call centre or technical support experience is preferred but not required
• Strong communication and problem-solving skills
• Comfortable providing support across phone, chat and email
• Good technical aptitude and troubleshooting skills
• Customer-focused with the ability to handle complaints professionally
• Ability to learn digital platforms and processes quickly
• Eligible to work in Cyprus as an EU citizen
• Available to work rotational shifts.

BENEFITS:

• performance-based bonus linked to KPIs
• Relocation package for candidates moving to Cyprus
• International working environment
• Training provided
• Opportunity to gain experience within a global customer support environment and many more!!