Customer Support Officer

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their operations.

Position: Customer Support Officer (Japanese)

Location: Japan

Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract

DUTIES AND RESPONSIBILITIES:

• Assist clients with opening and maintaining trading accounts
• Respond to customer enquiries via email, phone and internal support channels
• Handle welcome calls and client follow-ups to ensure high customer satisfaction
• Provide information about the company's trading platforms and services
• Resolve back-office and account-related enquiries
• Support clients with technical issues, including MetaTrader platform troubleshooting
• Handle customer complaints professionally and ensure timely resolution
• Liaise with internal departments to resolve customer issues efficiently
• Escalate complex cases to the relevant teams when required
• Support marketing activities, including campaign translations and event coordination when needed
• Educate clients on products and platform functionality where appropriate
• Contribute ideas to improve customer experience and support business growth.

REQUIREMENTS:

• Native or fluent Japanese (written and spoken)
• Fluent English (minimum B2)
• University or College degree
• Strong communication and interpersonal skills
• Proficiency with MS Office applications
• Comfortable using CRM systems, email platforms and computer applications
• Ability to work independently and within a team
• Ability to work under pressure and meet deadlines
• Experience working with CRM systems and customer support tools.

BENEFITS:

• Remuneration according to qualifications and experience
• Opportunity to work with an international FX/CFD brokerage
• Dynamic and multicultural working environment
• Opportunities for professional learning and growth
• And many others!