Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: On-site, 100%

Employment type: Fixed term (6 months) with possibility of extension / permanent contract.

DUTIES AND RESPONSIBILITIES:

• Handle customer requests by phone related to existing credit products and new financing projects
• Analyze customer needs to personalize interactions understand expectations reassure customers and propose suitable financing solutions
• Build and maintain long-term high-quality customer relationships within a relational excellence framework
• Optimize each interaction both inbound and outbound by identifying and leveraging commercial opportunities
• Manage assigned customer files in line with internal procedures security standards and compliance requirements demonstrating rigor and integrity.

REQUIREMENTS:

• Native / fluent in French both verbal and written. Fluent in English (minimum B2 level
• Excellent communication skills with a strong customer-focused mindset
• Previous experience in a contact center or customer service environment preferred
• Product or technical support experience considered an advantage
• Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
• Strong troubleshooting skills with the ability to analyze complex issues
• Adaptability and flexibility in a fast-paced, dynamic environment.

OFFER:

• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• Monday to Friday: 07:00AM - 07:00PM (Rotational shifts). Saturday: 08:00 AM - 03:00 PM. 2 days off: Sunday and 1 rotational day.