B2C Customer Service Representative

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.

Position: Customer Service Representative

Location: Remote, Greece

Work model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from clients / guests
• Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS:

• Native/fluent in Dutch & English (at least B2 level), both oral and written
• Ability to identify, apply and explain your product and/or service expertise with clarity
• Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Based in Greece with stabile internet connection
• Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 25 days' annual leave per year
• Meal allowance
• Performance bonus
• Guidance and tools to reach your full potential
• And many more!