Customer Support Representative

David Kennedy Recruitment is working with a leading Online Casino Gaming Company who is seeking to onboard a Customer Support Representative with Norwegian for their Malta office.

Position: Customer Support Representative

Location: Hybrid, Qormi, Malta (office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic, and professional attitude towards the customers
• Follow communication procedures and policies
• Evaluate and make decisions in accordance with defined policies and guidelines.

REQUIREMENTS:

• Native / fluent in Norwegian both verbal and written. Good command in English
• Flexible and able to make quick decisions in a dynamic environment
• Conscientious and reliable
• Attention to detail
• Empathic with genuine desire to help
• Ideally interested in marketplaces, shared economy and new technologies
• Previous experience in content moderation, customer care and/or online business will be considered as an advantage.

BENEFITS:

• Competitive salary and benefit package
• Extra days of vacation on top of common allowance
• Free fruit, tea and coffee if you prefer working in the office
• Ability to work from home when working late shifts and weekends
• Free day transport to the office from certain areas within Malta
• Team performance bonus and working from home allowance
• Corporate discounts for gym memberships, shops and taxis
• Private Health Insurance, eye care tests, health and well-being professional support
• Comprehensive training and constant feedback
• Relocation support for international applicants.