Customer Service Advisor

David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena.

Position: Customer Service Advisor

Location: Benalmádena, Spain

Model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well)
• Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use cheat sheets, guides and protocols provided during the training
• Ensure customer satisfaction and provide professional customer support
• Identify when the issue should be re-assigned to another department
• Collaborate with other agents or teams in case of more complex cases
• Document each action taken in a CRM system in detail.

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• A resourceful and stress-resilient personality that can adapt and remain calm in all situations
• Good listening skills and ability to empathize with others
• Ability to solve issues in a timely manner
• Ability to work independently while being a team player at the same time
• Ability to cover shift rotation and be on time at the office.

BENEFITS:

• Excellent remuneration package
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support.