Bookings Administrator

Booking Administrator | Murrayfield | Edinburgh | Private hospital | Full time 37.5 hours | Competitive Salary and Great Benefits

Spire Edinburgh Hospital is recruiting an enthusiastic and motivated Booking Administrator on a Full -time basis 37.5 hours

Monday - Friday

0730 - 1530

0900 - 1700

1000 - 1800

Saturday (on rotation)

0900 - 1300

Duties and Responsibilities:

• To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
• Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
• Plan theatre lists for Consultants.
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held.
• Maintain departmental electronic and manual filing systems accurately.
• Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments.
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies.

Who we're looking for:

• Experience of face to face customer/patient interaction
• Has excellent Administration skills using different databases and systems (training will be given)
• Exceptional phone manner
• Enthusiastic and energetic professional

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park
• We commit to our employee's well-being through work life balance, on-going development, support and reward

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications