Head of Operations - Strategic Communications Consultancy

About the Company Leading UK-based strategic communications consultancy looking for a COO / Head of Operations to support and oversee the day-to-day running of the agency – working closely with the senior leadership team and Managing Director. This role could suit a communications professional looking to take more of an operational role within a highly-respected, award-winning reputation management consultancy – or an operations professional with experience in a marketing / communications consultancy. Responsibilities

• Manage the smooth day-to-day running of the agency
• Ensure operational processes are documented, efficient and scalable
• Coordinate internal projects and business improvement initiatives
• Support the implementation of leadership decisions and strategic priorities
• Monitor operational performance and identify opportunities for improvement
• Maintain operational policies, procedures and guidance materials
• Manage relationships with serviced office providers and facilities suppliers
• Ensure a productive, professional working environment
• Manage office budgets and operational expenditure
• Leverage AI tools to increase productivity and raise the quality of operational outputs They are looking for:
• Strong operational management experience - ideally with a communications consultancy
• Experience working closely with senior management teams - managing multiple projects, and strong commercial awareness