Support Developer

Description At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world.For Ashurst Perkins Coie, innovation is our tradition. What makes Ashurst Perkins Coie a great place to work?

• Flexible work options - part-time, working from home and additional leave
• Health and wellbeing benefits, gym membership, and discounted corporate health plans
• Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs The Opportunity: You will be a Support Developer within Ashurst Perkins Coie Labs, part of Advance Digital, working in cross-functional agile teams to design, build and support client-facing and internal digital solutions. The role includes a mix of day-to-day application support and development, and you will be encouraged to look for opportunities to automate and reduce the support overhead. Key responsibilities of the role include:
• Providing application support for our key platforms and related business systems, including triaging incidents and service requests, investigating issues, and escalating complex items with clear context.
• Monitoring application performance, integration health, data quality and recurring issues, using logs, alerts and user feedback to support troubleshooting and identify improvement opportunities.
• Designing, developing and implementing custom applications using Power Apps, Power Automate and Power BI.
• Working closely with product managers, designers and stakeholders to translate requirements into technical solutions, and contributing to user documentation, training sessions and knowledge sharing.
• Improving and maintaining solutions so they are scalable, maintainable and deployable, applying good engineering practices including testing, documentation and code reviews. This is a full-time, permanent role based in our Glasgow office with hybrid working. More information can be found in the job description attached to the role on our careers site About you: The successful candidate will have:
• A background in Software Engineering, Computer Science or IT, or equivalent practical experience.
• A minimum of 1-2 years of experience in a product support function, with demonstrable experience supporting business applications, including triaging user issues, investigating incidents, documenting fixes, and escalating complex issues with clear context.
• Confident coding ability in at least one programming language, with a willingness to learn our stack (.NET, TypeScript, Python, Power Platform and Azure) if not already familiar with it.
• Evidence they can deliver, whether through projects, placement/internship work, a GitHub profile/portfolio, or other work they can walk us through clearly.