Housing Casework Officer

Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Onsite Worker Salary: Starting Salary is £33,673 (Level one) rising to £36,581 per annum (pro rata for part-time) Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About The Role At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officers to become valuable members of our statutory homelessness team. About You The ideal candidate will have:
• Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
• Good operational working knowledge of housing legislation in both the public and private sector
• An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
• An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
• A commitment to providing a high quality customer focussed service
• An ability to work successfully in partnership across different sectors, building and maintaining good working relationships A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here . At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Emma James on 0115 8763300 or by email at emma.james@nottinghamcity.gov.uk Closing Date: 21 October 2026 Interviews will be held: TBC If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions. About Us In addition to working within a great team and a competitive salary you will have access to:
• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more! If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve. We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.