Head of Student Experience

Internal Applications Only Head Of Student Experience Role Information: Reference: REQ001531 Location: Based at any campus, with regular weekly travel required between sites FTE Salary: Up to £49,902.00 (Salary is dependent on qualifications and experience) Contract Type: Full time, Permanent Working Hours: 37 hours per week Financial Rewards And Benefits

• Opportunity to make a positive impact within the community and on learners' lives
• Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 35 days annual leave for management contracted positions (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to 'My Lifestyle' discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy a TOTUM card(formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee We have an exciting role of Head of Student Experience within our Student Experience and Enjoyment Team! Key Tasks And Responsibilities The Head of Student Experience is a key College-wide leadership role responsible for the operational leadership, management and continuous improvement of the services that shape students' day-to-day experience at SGS. Reporting to the Chief Student Officer, the postholder will provide clear and consistent leadership across Customer Experience Team, Libraries, Money Management Services and Student Journey and Engagement, ensuring these functions work as one connected student experience offer across all campuses.
• Provide operational leadership and management creating a connected and consistently high-quality student experience across every SGS campus
• Directly manage and develop the managers responsible for these service areas, setting clear expectations, objectives and measures of success and creating a strong, collaborative leadership team
• Lead the continuous improvement of key student journey moments, including Open Days, enrolment, induction, transition, progression and other significant touchpoints, ensuring activity is coordinated effectively across campuses and services
• Use student feedback, service data, performance indicators and qualitative insight to identify trends, gaps and inequalities, drive improvement and provide clear reporting and recommendations to the Chief Student Officer and College leadership Beneficial Skills & Qualifications
• Degree or equivalent professional qualification, or substantial relevant management experience
• Evidence of ongoing professional development in leadership, management, student experience or a related field
• Proven experience of leading and improving multiple student-facing, customer-facing or support services
• Experience of directly managing managers or service leads, setting expectations and driving performance and accountability
• Experience of using data, feedback and performance measures to evaluate impact and inform decisions
• Understanding of student engagement, voice, belonging, transition, attendance, retention and progression Please apply via your ESS account by: Monday 19 October 2026 Expected Interview Date: Tuesday 3 November 2026 at SGS Stroud Campus If you have any queries please contact [email protected]