Customer Service Representative

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian, and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Representative, you will work closely with cross-functional teams to deliver an outstanding customer experience. As a German speaker, you'll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets. The Role:

• Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service
• Manage customer queries across phone, email, and other channels in line with KPIs
• Respond to pre-order questions on product specs and availability
• Handle post-order queries, including payment, delivery, stock, and invoicing
• Process warranties, returns, and credits efficiently and accurately
• Monitor orders across multiple systems, ensuring smooth processing
• Carry out daily fraud and order checks, flagging and resolving any issues
• Use multiple systems to manage queries and workflows
• Collaborate with internal teams to resolve issues and improve processes About You:
• Native German speaker
• Passionate about delivering excellent customer service
• Comfortable working in a fast-paced, high-volume environment
• Highly organised with strong attention to detail
• Able to prioritise, multitask, and manage time effectively
• A proactive team player with a positive attitude
• Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial)
• Strong problem-solving skills with the ability to make quick, sound decisions. If the role and responsibilities sound like a good fit for you, then I'd love to speak to you! Find out more about our available opportunities or how we can help you further your career – contact us today. Email: Shelley.burnand@advocate-group.co.uk Phone: 07537163606 We look forward to your application for this exciting opportunity.