Night Facilities Officer

About the role We are looking to recruit ambitious, driven, customer focus people to join our award-winning social housing organisation in our vision to ‘helping our communities, live, grow and thrive together'. Providing a customer focused service, you will help to prevent and address nuisance behaviour, patrol and control access to all our high-rise blocks, and deal with answering our emergency phone line. What we offer as a company

• Annual Salary of up to £35,647– (Includes salary + 33.3% shift allowance)
• Up to 34 days annual leave – increases with years services + bank holidays
• Flexible Working and Family friendly policies
• Generous defined contribution Pension Scheme
• Life Assurance worth 3 x annual salary
• Health Cash Plan which also provides a range of discounts including discounted gym membership
• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
• Advocate of the Greater Manchester Employment Charter The role - What I'll be doing The main purpose of the role is to work as part of a team delivering a professional, high quality night-time customer service, the role will include;
• Concierge
• CCTV monitoring
• Mobile security patrols
• Equipment checks
• Attending Anti-social behaviour reports within our high-rise tower blocks
• Fire alarm response
• Lone working
• Emergency caretaking and cleaning service of our high-rise tower blocks
• Phone handling for our OOH telephone line
• Raising OOH emergency repairs and allocating to OOH operatives You will be working a 4 on 4 off night shift pattern starting at 9pm till 8am Monday to Friday and 8pm till 8am on weekends and all bank holidays as part of a team delivering a front-line service to meet customer demand at first point of contact. What we're looking for
• Someone who is comfortable working night shifts
• Passionate about customer service
• Experience in customer facing roles
• Comfortable working both indoors and outdoors in varying weather conditions and working to ensure your work is completed to a high standard and thrive on a varied workload
• Full valid driving licence
• SIA CCTV licence - we would consider applicants who don't currently hold a licence We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
• Closing Date: Monday 16th October, 2026