Transport and Customer Service Coordinator

Logistics | Customer Service | Administration Full Time | Monday-Friday, 9:00am-5:30pm Office Based | Leicester Anand International Ltd is a successful family-owned business with over 45 years of trading history. Due to continued growth, we are seeking an organised and proactive Transport & Customer Service Co-ordinator to join our friendly team. This is a varied and rewarding role supporting customer deliveries, transport administration and day-to-day customer service activities, playing an important part in ensuring excellent service to our customers. Key Responsibilities

• Monitor and track customer deliveries using carrier and customer portals.
• Investigate and resolve delayed, damaged, short or split deliveries.
• Communicate delivery updates to customers.
• Raise claims with carriers and hauliers where necessary.
• Check transport and supplier invoices as well as Proofs of Delivery (PODs).
• Liaise with customers, transport providers and the warehouse team.
• Support the sales, transport and management teams with administrative tasks.
• Answer incoming telephone calls and welcome visitors. Skills & Experience
• Excellent attention to detail and organisational skills.
• A professional and confident telephone manner.
• Strong communication and customer service skills.
• Good working knowledge of Microsoft Outlook, Excel and Word.
• The ability to manage multiple tasks and prioritise workload effectively.
• A positive, reliable and team-focused attitude. Experience within logistics, distribution, manufacturing, wholesale or supply chain environments would be beneficial but is not essential. Why Join Us?
• Join a respected family business with a long-standing reputation.
• Friendly and supportive working environment.
• Stable, long-term career opportunity.
• Varied role with real responsibility.
• Free on-site parking and convenient Meridian Business Park location.