IT Service Desk Technician

IT Service Desk Technician Location: Huddersfield Working Pattern: Monday–Friday, hybrid (1 day from home), 37.5 hours Salary plus benefits: £26,000 + benefits + 25 days annual leave I'm recruiting on behalf of a client seeking an IT Service Desk Technician who enjoys variety, visibility and hands‑on work. You'll support senior leaders and wider staff while gaining exposure across the full IT estate, from day‑to‑day troubleshooting to specialist software and infrastructure. This is an excellent opportunity to build capability, earn certifications and develop in a highly supportive environment. What You'll Be Doing:

• Providing 1st line support with a focus on first‑time fix rate
• Handling phone, email and in‑person support requests
• Creating and managing work orders through the ticketing system
• Performing 1st and some 2nd line fixes before escalating when needed
• Monitoring tickets to ensure completion within SLA
• Following up with staff to confirm satisfaction
• Gaining familiarity with local and national systems to improve escalation
• Supporting occasional overtime/weekend project work You'll Also Gain Exposure To:
• Windows 10/11 Enterprise
• Office 365
• PC/laptop hardware
• Printers & mobile devices
• Windows Server 2016–2025
• Microsoft Exchange
• Active Directory
• TCP/IP networking
• Adobe products
• Autodesk tools (AutoCAD, Revit)
• Document Management Systems
• Network print environments What You'll Bring
• Previous experience in an IT support role
• Strong customer service and communication skills
• A passion for troubleshooting and variety in your work
• Ability to work with both technical and non‑technical users, including VIPs
• Experience across hardware, O365, and Windows environments
• Willingness to learn, upskill and take on new challenges
• A full driving licence (hire car provided where needed) What's On Offer
• High visibility across the organisation
• Broad technical exposure - “you'll see everything”
• Training, certifications, and clear progression pathways
• Supportive and accessible IT leadership
• Hands‑on work with networks, VDI, Autodesk products, cloud tools and more
• A friendly and collaborative small‑team environment If you want to join a successful business and develop your career further, then please apply directly to find out more. Recruitment Process: You will have an initial call with Vitreus Talent to discuss the role and your motivations for a move within five working days of your application. From there, your CV will be submitted to our client for shortlisting, followed by an interview and assessment process.