Account Director

Account Director – Managed IT Services Remote – Midlands £60,000–£70,000 base + uncapped OTE I'm working with a fast-growing, PE-backed Managed Service Provider looking to strengthen its strategic Account Management function. They're hiring an experienced Account Director to take ownership of a portfolio of key customers, developing senior relationships and driving growth across a broad technology and Managed Services portfolio. This is much more than a renewal role. You'll be expected to understand your customers' businesses, build strategic account plans and identify where additional services can deliver genuine value. What you'll be doing:

• Own and develop a portfolio of strategic customer relationships
• Build relationships with senior and C-level stakeholders
• Create and execute strategic account plans
• Drive retention, revenue growth and customer lifetime value
• Identify cross-sell and upsell opportunities across the wider portfolio
• Work with technical and delivery teams to develop customer solutions
• Own forecasting and commercial performance across your accounts
• Become a genuine trusted advisor rather than simply a supplier What we're looking for:
• Strong Account Director / Senior Account Management experience
• Background within an MSP, Managed IT Services or IT Services environment
• Rounded knowledge across areas such as Managed IT, Cloud, Cyber, Connectivity and UCC
• Track record of growing existing enterprise or mid-market accounts
• Strong senior stakeholder management
• Commercial, consultative and strategic approach This role suits someone who enjoys owning fewer, higher-value relationships and genuinely developing accounts, rather than managing a large transactional customer base.