Associate Sales Executive - Management Systems

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group. Position Summary As a Sales Executive, work as part of a dynamic sales team in partnership with Technical Trainers and Business Development Team to react to customer requirements and offer training solutions covering a whole portfolio of technical services. Key Responsibilities And Duties

• Inbound Enquiries Management - Key account focused Inbound Enquiries Management

• • Managing the marketing enquiries from Academy inbox
• • Taking calls
• • Generating quotes
• • Maintaining CRM data accuracy
• • Enquiry follow up and management

• Client Database Management - Client Database Utilisation. Interrogating client details and contacting clients.

• • Utilising CRM (SPECTRE)
• • Utilising CRM (Administrate)
• • Utilising CRM (Octoplus)
• • Utilising trade body databases
• • Utilising public course attendee data
• • Utilising social media (LinkedIn)
• • Cold Calling

• Client management

• • Client management. performing client visits.
• • Performing the activities as designated on the academy client database
• • Attending conferences
• • Attending marketing events
• • Collaborating with other sales representative, with focus towards specified sales individuals

• Objective orientated working - Objective orientated working. Delivery and accountable to set objectives; with key account focused objectives

• • Timescales for management of new enquiries
• • Timescales enquiries follow up stage 1
• • Timescales enquiries follow up stage 2
• • Timescale for quotation delivery
• • Timescale for chasing purchase order

• Records management - Records management. Performing set objectives

• • Records management. Performing set objectives
• • Maintaining records

• Client feedback management

• • Client feedback management. Periodic reviews of feedback and implementation of associated improvements
• • Upselling based on feedback
• • Communicating feedback to relevant stakeholders
• • Managing and monitoring feedback KPI's Soft Skills

• Able to openly communicate with all relevant parties

• Perform the set objectives and tasks

• Monitoring performance to budgets

• Performing profitability calculations, analysing when expected profitability targets have not been met Essential Criteria

• Strong written and verbal communication skills

• Ability to set instructions for team & set deadlines

• Presenting internally & externally to Auditors, senior internal audiences

• Lead Digital platform use

• co-ordinate workshops/others to write & critique instructions, procedures & standards

• Adhere to quality best practice and Quality performance indicators

• Manage escalated records Desireable Criteria

• Knowledge of training course delivery and management application

• Adaptable to business needs At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives. Work Area: Sales, Customer Services & Training Management Country/Region: United Kingdom Job Location: East Kilbride Working Model : Hybrid Employment Type: Full time / regular Company: TUV SUD Ltd. Org Unit Code: BASL Requisition ID: 7992