Front of House Area Support Manager

Front of House Area Support Manager- required for our luxury care homes at Country Court Care. Hours: 40 hours per week available, working weekends on rota We are no longer accepting applications for sponsorship. JOINING THE COUNTRY COURT CARE FAMILY Country Court is proud to be a family run business that's grown over the years to a family of 3,300+ employees and over 45+ care homes. We're passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we've created extraordinary care homes so we're looking for extraordinary people to join our team! About The Front Of House Host Role We are looking for a dedicated and highly organised Front of House Area Support Manager to support our care homes in delivering consistently high standards across Front of House, hospitality, housekeeping and the overall resident and visitor experience. Some of your responsibilities will include:

• Support homes in maintaining excellent Front of House, hospitality and presentation standards.
• Carry out regular quality, housekeeping and environmental checks.
• Identify areas for improvement and develop clear action plans with home teams.
• Support and coach Front of House teams and CSMs to achieve consistent standards.
• Ensure reception areas, lounges, dining rooms and communal spaces are welcoming and professionally presented.
• Monitor service standards and help improve the overall resident, relative and visitor experience.
• Follow up actions from previous visits to ensure improvements are maintained.
• Share best practice across homes and provide hands-on support where required. About You We want someone proactive, passionate and ambitious to support us to create the best person-centred environment for our residents and to connect us to our local community. You'll be genuinely valued and empowered as an integral part of our team. You will have the following experience:
• Strong Front of House, hospitality or customer service experience.
• Excellent attention to detail and a genuine passion for high standards.
• Experience with quality checks, audits and action planning.
• Strong communication, leadership and coaching skills.
• A proactive, hands-on approach with the confidence to challenge poor standards constructively.
• The ability to travel regularly between care homes.
• Experience or knowledge of Infection Prevention & Control (IPC) and kitchen/catering operations would be beneficial. Above all, we need someone who notices the small details, takes ownership and is passionate about creating welcoming, well-presented environments and delivering an excellent experience for our residents. IN RETURN You'll be joining our family-run business and alongside pension contributions and annual leave, we offer:
• Annual pay reviews.
• A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*
• Recommend a Friend bonus scheme*
• Access to the Blue Light Discount Card
• Annual Staff Awards Programme, celebrating outstanding contributions across all our Homes
• Subject to Terms and Conditions Click the Apply Button Now! -If the Front of House Host role sounds like a job for you, we would like to hear from you. Please Note All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence. We are no longer accepting applications for sponsorship. You May Have Experience As Waiter, Waitress, catering assistant, maître d', server, Food runner, bartender, sommelier, host stand, dining assistant, Food & Beverage Assistant