Product Management and Customer Experience - Digital Banking

Responsibilities:

• Assist Head of Digital Banking to manage various Fintech / Innovation products / services by coordinating with key internal & external stakeholders, IT, project team, vendors, etc. and optimize customer experience continuously
• Assist in conducting market survey, preparing user requirements and participate in User Acceptance Test for new digital product and services as well as participating in various projects.
• Oversee the daily operations of all Fintech / Innovation products / services and responsible for the development, implementation, enhancement and support of the Fintech / Innovation products / services.
• Conduct benchmarking and market analysis to strengthen the competitiveness of Fintech / Innovation products / services.
• Ensure all Fintech / Innovation products / services are fully complied with relevant rules, regulations and ordinances.
• Collect Fintech / Innovation products / services utilization statistics, conduct appropriate analysis and compile management presentation decks and reports.
• Carry out special assignments as assigned by the superior. Requirements:
• University graduate or above.
• At least 3 years relevant working experience in digital banking / digital related area.
• Strong understanding on the technical aspects of digital banking services.
• Detailed minded and ability to multi-task in fast-paced environment.
• Customer-oriented with strong business acumen and analytical skills.
• A strong team player with excellent interpersonal and negotiation skills to collaborate among various parties.
• Energetic, creative, flexible, strong analytical skills and attention to details
• Excellent interpersonal, communication and listening skills
• Proficient in both written and spoken English and Chinese.