Advertisers Support

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Russian-speaking Advertisers Support for their Lisbon office.

Position: Advertisers Support

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Russian, both oral and written. Fluent in English (at least B2 level)
• Knowledge of advertisement industry will be considered as an advantage
• Computer literate with sound knowledge of Microsoft Office package
• Excellent communication skills
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts.

OFFER:

• Portuguese employment contract
• Holiday entitlement with 22 days per year
• Three weeks training on company and products
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• 40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
• Guidance and tools to reach career potential
• Private health insurance
• Free Portuguese classes, water sport activities, soft trekking and much more.