Housing Resolutions Officer

📍 Brent, London

💷 £21.41 per hour (PAYE) / £28.19 per hour (Umbrella)

We are currently recruiting for a Housing Resolution Officer to join a busy Housing Needs Service on a 3-month temporary contract in Brent, London. This is an excellent opportunity for an experienced housing professional to support vulnerable households and help drive successful move-on from temporary accommodation.

The Role

As a Housing Resolution Officer, you will provide specialist housing advice and support to households in temporary accommodation, helping them secure suitable long-term housing options while ensuring compliance with legislation and council policies.

Key Responsibilities

• Provide housing options advice to residents in temporary accommodation and support move-on into settled housing
• Conduct home visits and maintain regular contact with households to assess needs and manage expectations
• Support residents in accessing private rented, social, and intermediate housing options
• Manage suitability assessments, reviews, and accommodation offers in line with legislation
• Investigate and respond to complaints, tenancy issues, and anti-social behaviour cases
• Work closely with landlords, housing providers, and internal teams to resolve issues and improve outcomes
• Identify and address tenancy breaches, fraud, or misuse of temporary accommodation
• Assist residents with benefits advice, employment signposting, and support services
• Ensure properties meet compliance standards, including health and safety requirements
• Maintain accurate records and contribute to performance reporting

About You

We're looking for candidates with:

• Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017, etc.)
• Experience working with temporary accommodation and vulnerable households
• Excellent communication and customer service skills, with the ability to manage challenging situations
• Experience in case management, tenancy enforcement, and housing advice
• Strong organisational skills and the ability to manage a demanding caseload
• Good IT skills, including experience with housing management systems
• A proactive and solution-focused approach to service delivery

What's on Offer

• Competitive hourly rate: £21.41 PAYE / £28.19 Umbrella
• Valuable experience within a respected London local authority
• Opportunity to make a genuine impact supporting residents in housing need
• Immediate start available

If you're passionate about housing and ready to take on a fast-paced, rewarding role, apply today to be considered.