Centre Director General Manager - New Children's Neuro - Rehabilitation Centre

We are partnering with a new specialist children's neuro-rehabilitation centre to appoint its inaugural Centre Director/General Manager. The centre will bring together specialist therapy, technology-assisted rehabilitation and exceptional personalised service for children and young people, in an environment designed to support the entire family. Planned facilities include dedicated therapy gyms with advanced equipment, spaces for parents to work, family dining and rooms for family counselling. The first therapy gym will be ready in November 2026, with the main centre opening in Q1 2027. About the Role This is an opportunity to help build the operation ahead of launch: shaping the team, systems, service standards and culture ahead of opening, then leading the centre day to day. Reporting to the CEO and working closely with the founders and clinical leadership, you will take ownership of the centre's operations and the non-clinical experience of children and their families. The clinical team leads the care; this role leads the family experience and the operation. Responsibilities

• Shaping the family journey, from first enquiry and pre-arrival arrangements through ongoing therapy, discharge and follow-up
• Leading pre-opening operational readiness, including recruitment, insurances, systems and IT, reporting, suppliers, operating procedures and service standards
• Building and leading the team, bringing clinical and non-clinical colleagues together around a consistent approach to family care
• Running the centre day to day, overseeing front of house, family liaison, food, housekeeping and facilities
• Coordinating scheduling and use of therapy spaces, working with clinical colleagues to make visits well organised and consistent
• Managing budgets, resources and costs alongside the CEO, with broader financial accountability developing over time
• Owning billing, payments and collections across the centre's funding routes
• Listening to families, anticipating needs and resolving issues sensitively, continually improving the service as the centre develops Ideal Profile We welcome candidates from family and children-oriented environments, premium hospitality, health and wellness, and other high-touch service settings. You may already be a General Manager, Centre Director or Operations Director, or be ready to step into broader responsibility. What matters is your ability to combine strong operational leadership with empathy, sound judgement and exceptional service standards. Experience spanning more than one of these settings is particularly interesting. You will bring:
• Experience leading a people-intensive operation with consistently high standards of service for customers, guests, patients or families
• Operational leadership experience, with responsibility for teams, service delivery and the overall running of a site or service
• Empathy, sound judgement and confidence supporting families through sensitive circumstances
• Financial awareness, including budget ownership, forecasting and cost control
• A proactive, hands-on approach and the confidence to take ownership in an entrepreneurial, privately funded environment
• A commitment to safeguarding and the ability to work closely with clinical leadership
• Experience helping to open, build or substantially develop an operation would be ideal Healthcare experience is welcome but is not required. The ability to create an exceptional family experience and build a disciplined operation is central to the role. Why Join? This is an opportunity to establish a pioneering children's neuro-rehabilitation centre, with scope to take on broader responsibility as the centre develops into a multi-site operation. Your leadership will help create a place where children and their families feel cared for, understood and supported throughout their rehabilitation. Competitive remuneration, with participation in the senior team share incentive structure over time. The role is based on site in Central London. Candidates must have the right to work in the UK. Appointment will be subject to an enhanced DBS check and satisfactory references. To express interest or arrange a confidential conversation, please apply with a copy of your CV and a brief overview of your background.