Information Technology Support Technician

L2 IT Support Deskside Technician Are you passionate about IT, enjoy solving technical challenges, and like helping people? We're looking for a motivated L2 IT Support Deskside Technician to join our team! What you'll do

• Provide L2 deskside and remote IT support, resolving hardware, software, and network issues
• Troubleshoot and support Windows laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and system updates
• Manage user accounts and permissions using Active Directory, Azure AD, and Microsoft 365
• Support employee onboarding and offboarding, including device setup and provisioning
• Track and manage incidents and service requests using ServiceNow
• Collaborate with L3 support teams and vendors to resolve more complex technical challenges What we're looking for
• At least 1+ year of experience in IT support, helpdesk, or a similar technical role
• Good knowledge of Windows 10/11 environments
• Experience with Active Directory, Group Policy, and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Familiarity with ITSM tools and ITIL processes
• A proactive mindset, good problem-solving skills, and a willingness to learn
• Good communication skills and a team-oriented attitude