Tenancy Sustainment Officer

About the Role Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns. Responsibilities Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns. Assessments & Support Plans: Conduct home visits and holistic assessments to draft, monitor, and review personalized support action plans. Income Maximization & Benefits: Provide specialist guidance on Universal Credit, Housing Benefit, Discretionary Housing Payments, and debt management. Safeguarding & Welfare: Perform regular welfare checks, identify risks of domestic abuse or exploitation, and submit appropriate safeguarding referrals. Multi-Agency Working: Build and maintain networks with health services, social care, employment training providers, and voluntary organizations. Required Skills Interpersonal & Communication Skills Legal & Financial Knowledge Case Management & Administration Preferred Skills Specialized Professional Knowledge Qualifications & Professional Development Strategic & Adaptive Problem-Solving