Resident Engagement Officer

Employer: Town and Country Housing Close date: Sunday 18/10/2026 Our Vacancy We are looking for a passionate and customer-focused individual to join our team and help ensure that resident voices are at the heart of everything we do. This role plays a key part in making a positive and measurable difference to residents by championing resident engagement, encouraging participation, and supporting the co-creation of services. Working closely with colleagues across the organisation, you will help drive service improvements, support regulatory compliance, and ensure resident feedback influences both customer-facing and internal services. What You'll Do As a Resident Engagement Officer, you will support and lead a variety of engagement activities that encourage residents to shape and influence our services. You will organise and facilitate engagement events, support resident scrutiny activities, and work alongside operational teams to increase resident involvement across the organisation. You will help promote engagement opportunities through marketing and communication channels, support local resident groups and community initiatives, and ensure engagement activities are accessible and inclusive for all residents. In addition, you will work closely with colleagues to gather, analyse and report on resident feedback using a range of tools and insight platforms. You will identify trends and themes, contribute to service improvement plans, support the production and monitoring of Feedback Delivery Plans, and help communicate outcomes to residents through initiatives such as “You Said, We Did” and social media updates. Click “View Job Details” for more information and to apply. View Job Details Back