Business Support Officer

Business Support Officer

• Job Type: Temporary, Full-time (Hybrid)
• Duration: 2 months
• Location: 56 Oxford Street, Manchester, M1 6EU
• Pay Rate: £16.31 per hour (PAYE)
• Hours: 36.25 hours per week (7.25 hours per day, Monday to Friday)

Greater Manchester Fire and Rescue Service is seeking an experienced and detail-oriented Business Support Officer to support its information rights function. This role will focus on logging, processing and progressing Freedom of Information (FOI) requests while ensuring compliance with relevant legislation and organisational procedures. The successful candidate will be confident using digital systems, particularly Civica, and able to manage a varied workload in a fast-paced environment.

Key Responsibilities

• Log and process Freedom of Information (FOI) and information requests accurately using the Civica system.
• Monitor and manage incoming requests, ensuring they are progressed within statutory deadlines.
• Support the coordination and administration of information governance activities in line with relevant legislation and organisational policies.
• Liaise with internal departments to gather, review and collate information required for responses.
• Maintain accurate records and audit trails of requests, responses and related correspondence.
• Assist in drafting and preparing responses to information requests for review and approval.
• Ensure sensitive and confidential information is handled appropriately at all times.
• Provide administrative support to the wider team, contributing to the efficient delivery of information governance services.

About You

• Previous experience working with Freedom of Information (FOI) requests, information governance or a similar administrative function.
• Good understanding of relevant information rights legislation and associated processes.
• Experience using Civica or similar case management systems, with the ability to work efficiently and accurately.
• Strong organisational skills with the ability to manage multiple requests and meet strict deadlines.
• Excellent attention to detail and a methodical approach to record keeping.
• Confident communicator with the ability to build effective working relationships across teams.
• Proficient in Microsoft Office and other digital systems.