Business Manager, Chief Operating Officer's

An opportunity has arisen for a Business Manager within the Chief Operating Officer (COO) Directorate. An experienced and motivated leader is required to support the Chief Operating Officer and senior executive team in the effective management and delivery of operational priorities across the Health Board. This is a senior management role with responsibility for coordinating the day-to-day business of the COO's Office, ensuring key objectives, plans and performance targets are achieved. The successful candidate will provide strategic and operational leadership, oversee business planning, performance management, governance, service improvement and workforce initiatives, and develop effective relationships with colleagues, clinicians and external partners. They will play a key role in supporting organisational planning, delivering improvement programmes, managing risks and driving high-quality, patient-centred services. If you are a values-driven leader with a track record of delivering service improvement, performance and organisational change, we welcome your application.

• Provide business management support to the COO Directorate. Coordinate EPRR and operational support during escalation, in line with Health Board policy.
• Connect site teams, Care Groups and the COO Directorate, communicating escalation intelligence to senior leaders.
• Resolve issues before escalation to the Chief Operating Officer.
• Support winter, adverse weather and emergency planning.
• Monitor operational risks, pressures and mitigating actions.
• Lead executive governance, meetings, action tracking and assurance reporting.
• Support planning, performance management and strategic programmes.
• Produce reports, briefings and presentations for senior forums.
• Lead or support complex projects and service improvements.
• Build relationships with senior leaders, Care Groups and corporate departments.
• Manage priorities and provide constructive challenge against agreed timescales. Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities. CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life. Our CTM 2030 Strategy—Our Health, Our Future—focuses On Uniting Our Region Around Shared Health And Wellbeing Goals. Our Values Guide Us Daily
• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes. For further details / informal visits contact: Name: Sarah Livingstone Job title: Chief Operating Officer Business Manager Email address: sarah.livingstone@wales.nhs.uk