Customer Service and Access Officer

Reference: REQ8479 Description: Full Time / 37 Hours Per Week / Permanent Full Time / 37 Hours Per Week / Fixed Term for 6 Months We are looking for an individual who has the skills, ability, attitude and motivation to deliver a high class, quality service, within our busy Corporate Premises. Working with colleagues, members of the public, contractors, external companies, health and safety and public sector bodies to ensure we provide a welcoming, professional and safe environment for all people that enter our buildings. This is a full time, on both permanent and fixed term basis, working 37 hours per week. You'll be expected to work on rotating shifts between 07:00-18:30 with the flexibility to work until 9pm every third week. Depending on the needs of the service, you may need to work occasional weekends. You'll be based between City Hall and Town Hall. What you'll be doing As a customer service and access officer you'll maintain the security and safety of City Hall and occupants and support evacuation procedures when required. In addition, you'll be providing exemplary, face-to-face, telephone and email customer service in a high-profile environment. You'll efficiently and effectively operate meeting room AV equipment, a range of I.T systems and relevant computer system databases including Content management systems ensuring that all information entered and retrieved is up to date. You'll also manage room bookings using information in the booking system and other requests assists with rooms and facilities being set up appropriately. What you'll need The ideal candidate will have good literacy and numeracy skills to undertake accurate processing of documentation and maintenance of records. As a confident individual, you'll be able to communicate effectively with people at all levels using interpersonal skills. You'll be flexible and adaptable, with the ability to think on your feet and able to respond to emergency situations. As an enthusiastic and motivated person, you'll be passionate about creating a positive working environment. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That's why we've designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We'll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. For an informal chat about this role please contact Bobette.Nienie@leicester.gov.uk Assessments and interviews will take place on week commencing 2nd November Region: Central Location: City Hall Salary: GBP26,427 - GBP29,071 Per Year Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP39,164 Contractual hours: 37 Basis: Full time, Full Time / 37 Hours Per Week / Permanent Full Time / 37 Hours Per Week / Fixed Term for 6 Months We are looking for an individual who has the skills, ability, attitude and motivation to deliver a high class, quality service, within our busy Corporate Premises. Working with colleagues, members of the public, contractors, external companies, health and safety and public sector bodies to ensure we provide a welcoming, professional and safe environment for all people that enter our buildings. This is a full time, on both permanent and fixed term basis, working 37 hours per week. You'll be expected to work on rotating shifts between 07:00-18:30 with the flexibility to work until 9pm every third week. Depending on the needs of the service, you may need to work occasional weekends. You'll be based between City Hall and Town Hall. What you'll be doing As a customer service and access officer you'll maintain the security and safety of City Hall and occupants and support evacuation procedures when required. In addition, you'll be providing exemplary, face-to-face, telephone and email customer service in a high-profile environment. You'll efficiently and effectively operate meeting room AV equipment, a range of I.T systems and relevant computer system databases including Content management systems ensuring that all information entered and retrieved is up to date. You'll also manage room bookings using information in the booking system and other requests assists with rooms and facilities being set up appropriately. What you'll need The ideal candidate will have good literacy and numeracy skills to undertake accurate processing of documentation and maintenance of records. As a confident individual, you'll be able to communicate effectively with people at all levels using interpersonal skills. You'll be flexible and adaptable, with the ability to think on your feet and able to respond to emergency situations. As an enthusiastic and motivated person, you'll be passionate about creating a positive working environment. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That's why we've designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We'll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. For an informal chat about this role please contact Bobette.Nienie@leicester.gov.uk Assessments and interviews will take place on week commencing 2nd November