Sales Administrator

General working hours: 37.5 hours per week - Monday to Thursday 8:30am – 5.00pm, Fridays 8:00am – 4:30pm/8:30am – 5:00pm on a rota basis Working location: GMK, Bear House, Concorde Way, Segensworth, Fareham, Whiteley, PO15 5RL Contract: Permanent About GMK Ltd: GMK Ltd is the UK's leading distributor of premium firearms and shooting sports equipment. We are proud to be part of the Beretta Holding group, the oldest family-run firearms manufacturer in the world, with a rich heritage spanning over 500 years. Our diverse portfolio includes renowned brands such as Beretta, Holland & Holland, Centanex, The Beretta Gallery and premium brands known for their quality and performance such as Tikka, Sako, RWS, Norma, and Chapuis. About the role: We are looking to recruit a highly motivated, organised Sales Administrator to join our admin/customer service team. This is a varied role dealing with trade and consumer inquiries as well as providing a supporting role to our UK field sales executives.

• Answering and responding professionally to all customer inquiries via telephone and email
• Entering and monitoring orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc
• Working collaboratively to solve customer issues as quickly and as efficiently as possible
• Processing returned goods, collection of goods and credits
• Completing export administration
• Dealing with all aspects of consumer inquiries relating to our products, availability through the network of stockists, taking decisions on complaints and returns
• Supporting and liaising with our field sales executives
• Assisting with the organisation of goods for trade shows and events
• Warranty processing
• Maintaining and updating customer database files Qualifications and Skills What we expect of you
• Strong communication skills – verbal and written
• Good IT skills, confident with Microsoft Word & Excel
• Positive can-do attitude
• A high level of attention to detail with internal motivation for accuracy and efficiency
• Able to work within a team and independently
• Due to our location, a car driver is recommended Benefits
• 23 days annual holiday (increases with length of service)
• Company events
• Free on-site parking
• Life assurance
• Income protection
• Enhanced Maternity and Paternity pay
• Annual bonus scheme
• Salary sacrifice scheme
• Professional development training opportunities
• Cycle to work scheme Previous administration experience is essential. Experience of country pursuits, shooting in particular, would be advantageous but is not essential.
• Non-Disclosure and Barring Service Check: This position is subject to the Rehabilitation of Offenders Act (Exceptions Order)1975. Please be aware that we shall seek both voluntary disclosure and a formal Disclosure and Barring Service Check