Customer Sales and Accounts Administrator

Orion Distribution Limited is a locally owned KBB specialist serving Northern Ireland with over 20 years of experience in plumbing, bathroom, and heating solutions. The company connects manufacturers and retailers across the region, providing trusted partnerships and access to high-quality, reliable products. With deep local expertise, Orion offers technical, marketing, and sales support to help partners grow and succeed. The business is committed to a customer-centric approach, a focused product range without internal competition, and supporting the local economy through long-term relationships and community engagement. Manufacturers and retailers choose Orion for its combination of quality, reliability, and industry knowledge. Monday–Friday | 9am–5pm | No weekends | Office-based | Carryduff We're looking for a friendly, organised and detail-focused person to join the team at Orion Distribution. We distribute a carefully selected portfolio of bathroom and KBB brands into showrooms and retailers across Northern Ireland, and this role sits right at the centre of the business — supporting customers, processing orders, coordinating with the warehouse and helping keep the day-to-day accounts and purchasing administration running smoothly. What will you actually be doing? The role is varied and will include:

• Answering customer calls and emails
• Processing sales orders and raising invoices
• Sending customer statements and assisting with account queries
• Monitoring customer accounts and helping follow up outstanding balances
• Checking stock availability and answering product enquiries
• Liaising with our warehouse team to manage order fulfilment and deliveries
• Keeping customers updated on orders, stock and lead times
• Supporting our retailers and showrooms across Northern Ireland
• Processing supplier purchase orders
• Checking purchase orders against supplier invoices
• Checking supplier pricing, quantities and any discrepancies before invoices are processed
• Liaising with suppliers where invoice or order discrepancies arise
• Keeping purchasing and account records accurate and up to date
• Assisting with basic account reconciliations and general finance administration
• Supporting the sales team with quotations and account information This would suit someone who enjoys a mix of customer contact, administration and accounts work. You'll need to be comfortable switching between speaking to customers, processing orders and making sure the figures and paperwork all match behind the scenes. Who we're looking for Previous experience in customer service, sales administration, accounts administration or a similar office-based role is essential. Experience within bathrooms, plumbing, heating, distribution or the wider KBB industry would be an advantage, but it isn't essential. We'd love to hear from someone who is:
• Friendly and confident on the phone
• Highly organised
• Comfortable working with numbers and invoices
• Strong on attention to detail
• Confident spotting discrepancies and following them through
• Comfortable using email, spreadsheets and order/accounting systems
• Able to manage several tasks at once
• Reliable and proactive
• Comfortable dealing with customers, suppliers and colleagues
• Happy working as part of a small, busy team Why join Orion? Orion Distribution is a locally owned Northern Ireland business with over 20 years of experience within the bathroom, plumbing and heating sector. We work with manufacturers and distribute their brands into independent showrooms and retailers throughout Northern Ireland, providing local stock, sales support and customer service. Monday-to-Friday office role: 9am–5pm No weekends Free on-site parking Growing, friendly team Office-based in Carryduff If you have experience in retail, customer service, sales administration or accounts and you're looking for a role with more regular hours and plenty of variety, this could be a great fit. Job type: Full-time Work location: In person Benefits:
• Free parking
• On-site parking Work Location: In person