Customer Service Advisor

Guiseley, Leeds | £26,106 + Overtime Opportunities Do you genuinely enjoy helping people? Are you the kind of person who stays calm under pressure, listens carefully and takes pride in finding solutions? We're looking for a Customer Service Advisor to join our friendly team in Guiseley, helping customers who rely on our mobility products to maintain their independence and quality of life. This isn't a high-pressure sales role. It's about providing reassurance, solving problems and making a real difference to people when they need support most. Why Join Us? Base salary of £26,106 Overtime available at enhanced rates Saturday: 1.25x pay Sunday: 1.75x pay A working pattern that may suit your lifestyle Our customer service operation supports customers throughout the day, but this particular role is focused on helping cover the later part of our service hours. Typical working hours are around 9:45am to 6:00pm (we may be able to be flexible on this), which can be ideal for those who value a little more flexibility in the morning, whether that's school drop-offs, avoiding the rush hour commute or simply having more time at the start of the day. Full training provided We'll teach you everything you need to know about our products, systems and processes. What matters most is your attitude, work ethic and commitment to delivering excellent customer service. A role with purpose Our products help people stay safe, independent and mobile in their own homes. Every conversation you have can have a meaningful impact on someone's day. About The Role As part of our Customer Service team, you'll be: Taking inbound calls, making outbound calls and responding to customer emails Helping customers with installation appointments, service requests and maintenance queries Providing reassurance and support when customers experience issues with mobility equipment Liaising with installers, engineers and colleagues across the business to resolve customer concerns Confirming installation dates and guiding customers through the installation process Completing order entry and associated administration tasks Building positive relationships with customers and representing the business in a professional manner at all times What We're Looking For We're keen to hear from people who have: Previous customer service experience Excellent communication skills, both over the phone and in writing A genuine ability to listen and show empathy A positive, can-do attitude and strong work ethic Good IT skills and confidence using Microsoft Office and business systems Strong organisation and time management skills The ability to work effectively as part of a team Most importantly, we're looking for people who care about delivering outstanding customer experiences. Working Pattern Based in Guiseley, Leeds Typical hours around 9:45am to 6:00pm Some flexibility around start and finish times may be available You'll be required to work at least 1 Saturday in every 4 Additional weekend overtime available for those who want to boost their earnings Our Vision Our vision is to empower people with mobility for life. Everything we do is built around helping customers maintain their independence, dignity and quality of life. We're looking for people who share our commitment to delivering safe, high-quality service and who genuinely care about making a difference.