Service Desk Analyst Contract, 3 Months £200pd, Hybrid

IT Service Desk Analyst, Soho, London, near Oxford Circus (W1B 3AG), £200 per day, inside IR35 | 3 month contract | Starting 26 October, Office based Monday, Tuesday and Friday A global media company needs an IT Service Desk Analyst to support its London office of around 70 users, plus a small number of colleagues in mainland Europe. You'll be the IT presence on the ground in London, reporting to the US head office. It's a varied role for someone who enjoys being the person users turn to. The work

• Desk side and remote support for UK users
• Logging, prioritising and resolving tickets to agreed service levels
• Active Directory and Office 365 user administration
• Setting up new equipment, plus hardware repairs and replacements
• Software installs and upgrades
• Supporting monthly patching through SCCM
• Keeping inventory and documentation up to date What you'll bring
• IT service desk or support role experience
• Good Windows, Active Directory and Office 365 skills
• Some Mac support experience, with JAMF a bonus
• An understanding of ITIL ways of working
• A friendly, organised approach and strong customer service
• Media sector experience is welcome, but not essential To apply, send your CV to Langley James, quoting the job title. Desired Skills and Experience IT Support, Office 365, Jira, ITSM