Service Desk Analyst

Company Description    Quantum Information Technology (QuantumIT) is a globally established IT consulting and software enterprise that delivers specialized cloud-based applications across multiple sectors. Founded in 1992 and headquartered in Australia, QuantumIT serves customers in ten countries and operates subsidiaries in the UK, US, Canada, Singapore, and the Middle East. Its flagship products include InPlace for work-integrated learning and clinical placements, InPlace Network for employer–education collaboration, and InPlace Corrections for rehabilitation management in the prison sector. With over 130 professionals worldwide, QuantumIT is a market leader in higher education student placement software in Australia, the UK, and Singapore, and is rapidly expanding in North America. The company invests heavily in product development and maintains strong consulting capabilities in data migration, data analytics, AI/machine learning, and application development.   What you'll do

• Be the first point of contact for our UK university and NHS customers
• Log, investigate and resolve support queries through our ticketing system and email
• Learn our product inside out, with structured training and support from an experienced team
• Help keep our knowledge base accurate and useful What we're looking for
• Excellent written communication: clear, accurate and professional
• A genuine interest in IT and in solving problems
• Patience, curiosity, and a willingness to ask questions
• Ownership: you see an issue through to the end
• Customer-facing experience of any kind is a plus (retail, hospitality, contact centre, student roles all count) What we offer
• £28,000 salary
• Full training on our products and on service desk practice
• Hybrid working from our Manchester City Centre office
• UK business hours, Monday to Friday
• A small, supportive team in a global business, with real routes to progress
• Applicants must have the right to work in the UK and be happy to undergo a BS7858 background check.