Product Manager

🏡 Join Forge Holiday Group as a Product Manager - Multi-Unit Sites & Managed Services!

• 📍 Chester HQ (Hybrid Working)
• 💷 £65,000 - £70,000 DOE
• ⏰ 37.5 hours per week, Monday to Friday
• 👤 Part of our Product Management - Owner team
• 👥 Reporting to Head of Product What you'll be doing:
• 🎯 Define the vision, strategy and roadmap for owner services and managed offerings
• 🏡 Build products and services that help owners maximise performance and profitability
• 🚀 Lead products through discovery, development, launch and optimisation
• 🤖 Shape AI-powered service discovery and recommendation experiences
• 📈 Define commercial models, growth opportunities and success metrics
• 📊 Own key KPIs including recurring revenue, owner retention and lifetime value
• 🧪 Use experimentation, analytics and owner feedback to drive decision-making
• 🔗 Improve service delivery across Forge platforms, integrations and ecosystems
• 🤝 Partner with Product, Engineering, Data Science, Commercial and Customer Success teams
• 💡 Identify opportunities to create scalable, revenue-generating managed services
• 📉 Monitor service quality, adoption and owner experience performance
• 🌟 Deliver innovative solutions that create competitive advantage across the Group What you'll bring:
• ✔ Extensive Product Management experience across complex products or services
• ✔ Strong product strategy, roadmap planning and outcome measurement expertise
• ✔ Experience building and scaling service-based, marketplace or B2B2C products
• ✔ Strong commercial acumen and data-driven decision-making skills
• ✔ Experience working closely with Engineering, Data and cross-functional teams
• ✔ Excellent stakeholder management, communication and influencing skills
• ✔ Understanding of APIs, integrations and service-based architectures
• ✔ Experience using AI-powered capabilities, recommendations or intelligent automation
• ✔ A customer-focused mindset with a passion for delivering measurable outcomes Standout experience:
• ⭐ Travel, hospitality, property technology, ecommerce or fintech experience
• ⭐ Holiday parks, short-term rentals or property management platforms
• ⭐ AI/ML operationalisation, experimentation frameworks or feature engineering
• ⭐ Experience with Fabric, Databricks, Snowflake or BigQuery
• ⭐ Building managed services or owner-focused commercial products Forge Holiday Group Benefits
• 💸 Annual bonus scheme
• 🏖️ 33 days holiday (+ up to 5 extra with long service)
• 🌴 Option to purchase additional holiday days
• 🎂 A day off for your birthday
• 🌱 Two paid volunteering days per year
• 👶 Enhanced parental leave
• 🏋️ On-site gym & Chester HQ parking
• 💻 Hybrid & flexible working
• 🧠 Health cash plan, wellbeing discounts and 24/7 mental health support
• 🎓 Training & development opportunities
• 🏡 Exclusive discounts on holiday stays for you, family and friends
• 💷 Pension scheme with employer contributions
• 🎉 Long service awards and company events
• 🌟 And more... We're committed to diversity, inclusion and creating a workplace where everyone can thrive. Ready to shape the future of owner success? Join Forge Holiday Group and help build the products, services and AI-powered experiences that make a real difference. 🚀